Tides Service Solutions Ltd, an independent provider of flexible and tailored service packages for Peptide, Oligonucleotide and DNA/RNA Synthesisers and Purification instruments, offers a reliable and cost effective alternative to original manufacturer servicing.

Service Options

Tides Service Solutions Ltd is happy to provide tailored service packages appropriate for the amount of cover required and the budget available. The most popular packages we offer are detailed below.

Fully Inclusive

One time fixed budgeting. Provides unlimited cover to the instrument for unlimited Service repairs, unlimited Service parts, Unlimited travel time and travel costs plus an annual Planned Maintenance.

Low Use Contract

For instruments not used quite so often, this contract provides peace of mind that you have at least some Service cover but within the constraints of tight budgets. Two Service visits or up to 16 hours on site service time is provided under this contract covering all labour, service parts, travel time and costs.

If only one visit has been used at the end of the contract, the remaining visit may be used for an annual planned maintenance visit where all costs including Labour, Service parts and travel costs are covered.

Co-Pay

This was requested by one customer so we offer it to anyone who may be interested in paying a lower outright contract price and paying a reduced fee for any call out as required. For more information please contact us.

Annual Planned Maintenance (PM)

An Annual Planned Maintenance can be ordered at any time regardless of whether a Low Use or Co-Pay contract is in place or not. One PM is included in the Fully Inclusive contract, but should cGMP require additional Calibration/Testing then additional PM's may be requested.

Individual tailored Packages

We are happy to discuss your individual Service requirements for single or multiple instruments so that we can tailor a package that suits you.

All Service visits provide a full and comprehensive Service report detailing all work performed and all/any parts replaced. With Engineers signature to comply to cGLP and cGMP procedures.

Sourcing of parts

We are also able to provide parts for all instruments covered if you prefer to repair an instrument in house. Please contact us with any part requests you may have.